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Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

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In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

The U.K. government is investigating whether IBM’s acquisition of cloud infrastructure firm HashiCorp will result in a ...

The Digital Markets, Competition and Consumers Act regulates the behaviour of major digital firms with significant market ...

Threat actors entered Treasury Department systems through BeyondTrust. The breach may be related to the Salt Typhoon attacks.

Microsoft advises users not to install recent security updates using physical media. The company is working on a fix.

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks ...

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Patch Tuesday is Microsoft’s monthly update day for fixing vulnerabilities. Learn its purpose, benefits, and how it enhances ...

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...