The 1996 Telecom Act requires, among other things, that incumbent communications providers offer their services at a cost-based wholesale rate. Mint Mobile is an example of a MVNO which uses T-Mobile ...

CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly-- Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024. Ask an Analyst: 2024 ...

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

As you can see on reviewing the year in Teams -- it expanded its capabilities and partnerships in everything from mobile devices to conference rooms, collaborative spaces to different types of contact ...

Welcome to No Jitter’s Conversations in Collaboration , in which we speak with executives and thought leaders about the key trends across the full ...

SMBs and mid-sized businesses represent the vast number of entities in the US, but technology vendors tend to focus more on enterprises, especially those with a global footprint.This is to the ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...