So if I do a cartoon about a politician, I'll get a phone call saying, "Pete, can I have a copy, please?" Even if it's critical of them, they love it! While people have been telling stories with ...

Bill Bramhall’s editorial cartoon for Wednesday, Sept. 11, 2024, on the 23rd anniversary of the terrorist attacks in NYC and the Pentagon. Bill Bramhall’s editorial cartoon for Monday ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...

Discover the top five call center training software options. Compare features and find the best fit for your needs with our ...

I'm a consumer advocate. I write about customer service. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

From staggeringly talented TikTokers to the Instagram stars we can’t look away from, these are the names who will (and should ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

How are the candidates’ career timelines similar? How are they different? By The Learning Network Many stars have long accepted fan misbehavior, intense pressure and intrusions into their ...

Donald Trump is lying next to you in the bed, wearing snug cotton pajamas printed to look like his signature blue suit. You want to tell him a few things you think he ought to know, but his fake ...

The cloud contact center company Ujet Inc. said today it has closed on a $76 million late-stage round of funding, earmarking ...

A misleading cartoon was published in the Sept. 2 edition of The Morning Call, blaming Kamala Harris for inflation, and high food and fuel prices. Inflation after Biden took office resulted from a ...

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...