Call center agents are among your frontline employees who impact how customers feel about your brand. Quality agents make customers feel comfortable, try to solve their problems, and improve the ...

Pipedrive assists you in delivering bespoke staff training that helps you retain expert call center agents for longer. Use call recordings and store script templates to show your trainees the ...

call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...

Providing feedback to remote call center agents is a critical aspect of maintaining high service standards and ensuring customer satisfaction. As a call center administrator, you must adapt your ...

This is actually very important because in my experience, this is where you can define and align on the concept that QA is not a punitive measure, but a measure intended to optimize the CX of your ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Editorial Note: Blueprint may earn a commission from affiliate partner links featured here on our site. This commission does not influence our editors' opinions or evaluations. Please view our ...

Social critic Sebastian Paul has called for a reinvention of the art of cartoon in the age of the Internet and social media. He was participating in a panel discussion on ‘Politics, cartoon ...

From staggeringly talented TikTokers to the Instagram stars we can’t look away from, these are the names who will (and should ...

How are the candidates’ career timelines similar? How are they different? By The Learning Network Many stars have long accepted fan misbehavior, intense pressure and intrusions into their ...

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