The 1996 Telecom Act requires, among other things, that incumbent communications providers offer their services at a cost-based wholesale rate. Mint Mobile is an example of a MVNO which uses T-Mobile ...

CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

It is important for the contract to be looked at by someone who understands the technology, the services being purchased and what may be negotiated ...

Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...