The 1996 Telecom Act requires, among other things, that incumbent communications providers offer their services at a cost-based wholesale rate. Mint Mobile is an example of a MVNO which uses T-Mobile ...

CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

TechTarget and Informa Tech’s Digital Business Combine. TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ ...

Last week, I attended AWS re:Invent 2024 with 60,000 of my closest friends. We were there to catch up on the latest and greatest in the cloud, particularly AI. One of the more interesting sessions was ...

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with ...