1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
In an era of hyperconnectivity, hustle culture, and frequent change, hurry sickness—the constant feeling of needing to rush—can leave you exhausted and irritable. Here’s how to slow down without ...
Many important tasks can be done by other people. Focus on what you can do a lot better than anyone else. by A.G. Lafley and Roger L. Martin Unlike a company, which can expand capacity to meet ...
Summary. What are the right things to do or say when your colleague loses a home in a disaster? You may worry about having the right words, but staying silent leaves a void. While there’s no ...