4 Consumer1guarantees1–1a1guide1for1consumers Match description There is a guarantee that any description of a product – whether made verbally or in writing – must be accurate. A consumer orders a set of pink towels online based on a colour chart provided by the seller.
Where to go for consumer help | ACCC
Small claims courts and tribunals. Each state has a small claims court or tribunal that hears cases about consumer issues. You may be entitled to take your complaint to your local state and territory small claims tribunal.
Contacting a business to fix a problem | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Problem with a product or service you bought | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Warranties | ACCC - Australian Competition and Consumer …
How warranties and consumer rights are connected Consumer guarantees are automatic and can't be negotiated away. Consumers have basic rights, known as consumer guarantees, when buying products and services.These rights are under the Australian Consumer Law.
Checking a business is genuine - ACCC
Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any memberships, you can contact the relevant association to check the claim is true.
Cars and vehicles | ACCC
When buying a car, consumers have basic rights under the Australian Consumer Law. Manufacturer’s warranties and extended warranties apply on top of consumer’s basic rights – they don’t replace, change or take away basic rights.
Compliance and enforcement priorities | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Consumer rights and guarantees | ACCC
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.
About the ACCC | ACCC - Australian Competition and Consumer …
The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority. We enforce the Competition and Consumer Act 2010 and other legislation promoting competition and fair trading, and regulate national infrastructure.