This detailed white paper from Aragon Research explores how colleges and universities are evolving and becoming more digital due to the rapid shift to online learning that occurred virtually overnight ...

Increase participation and retention by tapping into ways they already communicate, such as chat or video. Admin and IT can rest easy knowing that we've taken the extra steps to meet COPPA, FERPA, and ...

What is customer retention rate (CRR)? It’s a measure of how well you keep your customers over time. It’s an important indicator of the health of your business and a vital number to keep track of.

With more and more businesses making the move to internet telephony, you don’t want to get left behind. Especially as telecom providers worldwide are gradually switching from physical copper-based ...

AI legal tools are changing the way lawyers conduct research, draft documents, and complete casework. The new generation of AI-powered tools for legal departments provides efficient solutions with ...

Business communications have come a long way. From basic landlines to advanced digital tools, the ways businesses connect with customers and teams have evolved dramatically. Traditional phone systems ...

As humans, we use a variety of skills to determine how someone is feeling. We listen to what they’re saying, watch their expression and body language, listen to changes in the tone of their voice, and ...

Customer support can make or break a business. With the rise of digital communication, customers expect quick and convenient ways to get help. SMS messaging has emerged as a powerful tool for ...

Missed appointments can be costly for small businesses, impacting both revenue and customer satisfaction. SMS reminders have emerged as a powerful tool to reduce no-shows and improve the overall ...

Financial institutions face a critical juncture in their communication infrastructure. Many mission-critical systems in banking still rely on Plain Old Telephone Service (POTS) lines, including fax ...

Kansas City, Missouri, 2008. A team of the SWAT squad from the Kansas City Police Department (KCPD) was serving a high-risk search warrant searching for 2 homicide suspects. As they smashed into the ...

A RingCentral sales advisor will contact you within 24 hours Call centers create valuable connections between customers (existing and prospective) and businesses. Even with today’s array of ...