Exceptional customer experience in 2025 requires understanding customer needs, leveraging personalization, building trust, and addressing regional and industry-specific nuances.

TransUnion earns Top Employer in Africa 2025 for investing in leadership, diversity, mental health, and fostering innovation across operations.

Nintendo announced the Switch 2, launching in 2025, featuring improved hardware, backward compatibility, and exclusive games with upcoming events.

Xiaomi’s Redmi Note 14 Series launches January 20, featuring AI photography, enhanced durability, high performance, and long-lasting battery.

Airtel Africa partners with TRACE Awards 2025, celebrating African creativity through music, workshops, and global broadcasts from Zanzibar, Tanzania.

Dr. James Mwangi joins CFR’s Global Board of Advisors to provide insights on Africa’s role in international affairs.

TikTok faces a U.S. ban unless ByteDance divests, sparking debates over national security, free speech, and global tech dominance.

OPPO expands AI tools and cloud security with Google, enhancing productivity, real-time translation, data search, and end-to-end privacy.

GoDeliveries partnered with Servercore, cutting cloud costs by 43%, improving reliability, performance, and enabling fast, efficient local deliveries.

Discover how the Visa Accelerator Program empowers African startups with mentorship, funding, and tools to scale FinTech solutions. Apply today!

MediaTek unveils MiraVision Pro at CES 2025, featuring AI-driven enhancements for unparalleled smart TV picture quality with Pentonic 800 chipset.

Sophos MDR grows 37%, protects 26,000+ organizations, enhancing AI-driven workflows, threat response, Microsoft security, and third-party integrations.