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Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.
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Putting it All Together: A Sample Email Reply To a Customer Complaint You may already have a series of customer service email templates you and your team use to handle various customer complaints.
Customer service has continued to deteriorate, the Public Accounts Committee said, as it urged the tax authority to be bolder ...
Recommended reading: Read our Director of Support’s guide to prioritizing customer service requests. Yes, you’ve already done this in your automated message – but it doesn’t hurt to do it again. So, ...
RCS is now available on the iPhone as of the latest update, but your carrier still has to support it. These carriers will ...