From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

With the impacts of the winter storm, officials have issued snow and travel advisories around Greater Cincinnati.LIVE RADAR / ...

If new technology is being adopted to help teachers do their jobs, then school leaders need to make sure it will not add ...

Ohio State ’s Ryan Day, Texas’ Steve Sarkisian, Notre Dame ’s Marcus Freeman and Penn State ’s James Franklin are the final ...

Prepare for potential crashes in the economy by considering hedging options like using U.S. treasuries and the dollar. Click ...

Gold has shown steady growth, advancing through a series of consolidation phases. This consolidation period may be nearing its end, positioning gold to resume its climb toward all-time highs ...

Images of migrant caravans, rickety boats at sea, and chaos at borders suggest that authorities have lost control of the ...

Major central banks in December delivered their biggest policy easing push since the spring 2020 COVID rate-cutting frenzy, ...

Lawyers for Donald Trump have reviewed a draft of special counsel Jack Smith’s final report related to federal investigations ...

This is a big moment, folks: BMW has revealed its all-new iDrive infotainment system at CES in Las Vegas, and it represents a ...

The FDA has set maximum levels for lead in packaged processed foods sold in jars, pouches, tubs or boxes. Here's what to know.