Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

Just Salad, a fast-casual restaurant chain, has launched its latest ordering feature, “Salad AI.”  By utilizing personalized ...

Ikenna Odike, chief executive officer of Outcess, an integrated customer engagement and business process outsourcing company ...

As businesses adapt to the digital age, effective communication and data privacy stands at the forefront of strategic development. Real-time communication technologies, data protection measures, and e ...

Morrisons staff are facing redundancy, with plans to cut more than 200 roles. The Bradford-based chain has put some staff in customer experience, employee engagement, recruitment, and payroll ...

President Dr. Mohamed Irfaan Ali in a recent engagement with public officers emphasised the need to enhance the delivery of public services to the Guyanese ...

Banks are stepping up their ­efforts to lure and retain transaction account customers, as competitive intensity shifts in a ...

China's digital landscape has witnessed an extraordinary transformation in recent years, with influencer marketing emerging ...

Iceland has invited Sainsbury's and Morrisons staff affected by recent job cuts to apply for jobs they currently have available (around ...