Vital Projects to Help Improve CXCustomer engagement is a top priority at businesses-and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good.

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift ...

Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook ...

MobileAction has expanded its commitment to the Apple Search Ads ecosystem through a partnership with Skai ( formerly Kenshoo ), which has integrated its Apple Search Ads business into MobileAction's ...

Algolia, an artificial intelligence search and discovery platform provider, has launched Shopping Guides, a content generation tool for e-commerce websites to guide shoppers and elevate their ...

One of the more interesting discussion points that came up during our discussion with vendor executives was on how the conversational aspects of what OpenAI unleashed with ChatGPT have been ...

For contact centers focused on lead generation and customer acquisition, non-compliance with regulations invites significant legal risks, including fines, lawsuits, and penalties. There is also ...

Salesforce's new retail solutions help merchants deliver personalized shopping across physical and digital customer touchpoints.

DIVACS has launched as a company with the goal of helping companies with value management, sales, and revenue retention.

Hightouch for Offsite Media Networks is a self-service AI-powered audience management solution for offsite retail media networks spanning 50 media channels.

CallRail, a lead intelligence platform provider, has expanded its integration with Clio, a legal technology provider, to now include Clio Grow, which gives law firms even more insights into their ...