We must ensure our teams understand that AI is not a threat to their jobs but rather a powerful ally that can elevate their ...

Market turbulence ahead? Learn how modular, composable tech empowers businesses to innovate and respond swiftly.

ElevenLabs in the conversational AI market focuses on personalization and accessibility. One of its features is its ...

Could XMail challenge email’s status quo? Let’s discuss its potential to reshape the email ecosystem and address key ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s ...

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

Contributor of the Year Chad S. White on navigating AI-driven personalization, improving customer journeys and busting email ...

Contentstack, a provider of a composable Digital Experience Platform (DXP), announced today the acquisition of Customer Data ...

Agentforce digital labor platform includes new pre-built Agentforce skills for retailers that assist with tasks across order management, guided shopping, appointment scheduling, and loyalty programs ...

Contributor of the Year Justin Racine on phygital shopping, AI buddies and the next big retail trends brands can’t ignore.

Contributor of the Year Brianna Langley-Henderson on empowering frontline employees and aligning customer data with corporate ...

Contributor of the Year Greg Kihlstrom on agile leadership, composable architectures, and fostering trust through shared data ...