The nominations for the UK National Contact Centre Awards 2025 close in just one month at midnight on Friday 21 February.

As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are ...

Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First. cost-effective solutions in contact centres has never ...

Mersey Care developed a dedicated 24/7 urgent mental health Crisis Helpline via their contact centre with Calabrio ...

Forward Emphasis Announces Significant Growth in its insurance services and Investment in its RegTech Solutions contact ...

CC33, one of the UK's leading customer service outsourcing companies, has been acquired by the iCXperience Group - contact ...

For modern businesses operating in today’s digital-first economy, accepting card payments isn’t optional. Yet for many ...

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout ...

Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity - contact centre ...

Any business is going to want the best and brightest employees to help them carry out their operations, but not every business is going to want to do the legwork involved to realistically get to that ...