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The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

Verizon internet customers began reporting issues with their service overnight and into the morning of Tuesday, Nov. 12, with ...

Verizon has also notified the FBI of this recent report as a follow-up to the original case." Before the customer records were published online, Tibit showed ZDNet a snapshot of some of the data ...

She said these queries are often challenging for customer-service agents and usually require time to research and resolve. To help, Bhattacharya said Verizon began building artificial-intelligence ...