I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track ...

The Employee Retention Credit (ERC) was a crucial financial lifeline for businesses during the COVID-19 pandemic. However, ...

and a way to boost employee retention that might come as a surprise. Editor’s Note: Welcome to The Playbook Edition, a look at stories, trends and changes that could affect your business.

Costco's shareholders overwhelmingly voted against a proposal that would scale back the company's diversity, equity and ...

Simultaneously, however, this group of young workers also presents a challenge for small contractors to recruit and retain as employees. In a 2023 survey by ResumeLab, 83% of Gen Z workers said they ...

Indictment unsealed for the largest Employee Retention Credit fraud in the U.S., charging seven individuals with exploiting pandemic aid.