With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

Metrics aren’t just numbers—they’re narratives that reveal the health, direction, and potential of your business. Here a ...

Fortive has been in a holding pattern, floating around $76.09. This is close to the S&P 500’s 4.2% gain during that period.

How many artists are releasing music right now? Analytics firm Chartmetric has a new figure: 11.3 million. That’s how many ...

The fintech company gradually proved itself over the course of the year, showing that it was getting more profitable, adding ...

Google Chrome's Barry Pollard explained 5 optimization tips for Largest Contentful Paint. Every SEO needs to read this.

Notably, Trump hasn't improved his standing among just one segment of the electorate; according to a comparison of YouGov/The ...

Stackless Data, a leader in advanced data solutions, today announced the launch of its next generation e-commerce marketing optimization platform. Unlike traditional tools that merely aggregate ...

By the latest count the cryptocurrency market comprises over 20000 different crypto projects Even though many of them are not functional or have much value this is still a pretty impressive figure con ...

Reputation, the global leader in reputation performance management, has released its annual North American automotive ...

Wrapping up a four-part series on designing a golf putter using CAD/CAM tools, the author outlines the path to perfect design ...