Rising burnout, shifting expectations, and the demands of hybrid work have forced companies to rethink what employees need to ...

Industry leaders say AI is using real-time insights, streamlined processes and stronger forecasting to transform both customer and employee experiences.

On TikTok, former airline employee Darby Maloney said that her ... confirmation or on your boarding pass. Maloney gave the example of an American Airlines flight like AA686.

Cole Palmer, meanwhile, stunned the world as he surged to a second-place finish after a four-goal haul against Everton late in the season. Haaland had long topped the charts, reaching 100 in all ...

Contact or call center reporting must translate your raw data into information that you and your employees can comprehend. If you want to get a clear picture ... It shows you why you’re having ...

While the amount of flexibility might differ by role—data center employees or hardware engineers might spend more time on-site, for example—we’ve seen this trend persist in both ... “It made people ...

This is why call centers use sampling—taking a sample of interactions ... What are our business goals? How does customer service fit into those goals? How can we improve customer loyalty and brand ...

Erling Haaland scored 44 goals in 2023 and that kept him clear of the competition despite playing no football in the final weeks of 2023. He ended 2023 one goal ahead of Harry Kane and one more ...

The ACA, primary care spending, Trump health nominees, Medicare and Medicaid, looming tariffs, abortion access, HIV, and more.

Erling Haaland secured his second consecutive Premier League Golden Boot in 2023/24 with 27 goals, despite a mid-season injury. He led Manchester City to another title, finishing five goals ahead ...