Comcast Cable Service offers cable services to residents of Canada and 36 U.S. states. It has live and on-demand services. Comcast also works with Netflix, Hulu and other streaming services.

The code snippets for the two examples in the Building unified customer profiles and personalized routing blog post can be found in the personalized-routing and unified-customer-profile directories ...

The Amazon Connect Chat javascript library (ChatJS) gives you the power to build your own chat widget to customize the chat experience. This can be used for both the agent user interface, in ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

Drive transformation within your business. Deliver outstanding customer experiences and ensure the resilience to operate through disruptive circumstances by migrating your contact center to the Cloud.

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Using the Amazon Connect cloud-based contact center platform, Air Canada has addressed existing customer service gaps to ensure that the airline’s systems meet practical, real-world demands.

Over 400,000 organizations worldwide — from small businesses to the Fortune 1000 — use RingCentral to call, message, meet, support customers, grow revenue, and run events.

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area ...