The 1996 Telecom Act requires, among other things, that incumbent communications providers offer their services at a cost-based wholesale rate. Mint Mobile is an example of a MVNO which uses T-Mobile ...

CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly-- Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024. Ask an Analyst: 2024 ...

It is important for the contract to be looked at by someone who understands the technology, the services being purchased and what may be negotiated ...

Last week, I attended AWS re:Invent 2024 with 60,000 of my closest friends. We were there to catch up on the latest and greatest in the cloud, particularly AI. One of the more interesting sessions was ...

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist? Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight CallRail’s new capability that allows ...