Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates download our Media Pack. 147 Media is a media publishing ...

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted… ...

From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,… ...

WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim… ...

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, is relocating its Gateshead based Contact Centre Solutions team to The Bulrushes in Boldon Business Park, Bolden. The ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Nutun, in partnership with leading British menswear retailer Charles Tyrwhitt, has been awarded the prestigious “Best Customer Service Into Europe” title for the second consecutive year at the ...

How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to… ...

The Challenge – With heavily manual processes in place, it was clear that a more automated approach was required for the management of its then 170 contact centre colleagues. The existing processes ...