What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

Cirrus, the leading provider of contact centre software, has been granted a Royal Warrant of Appointment by His Majesty King ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted… ...

WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim… ...

For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates download our Media Pack. 147 Media is a media publishing ...

From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,… ...

Nutun, in partnership with leading British menswear retailer Charles Tyrwhitt, has been awarded the prestigious “Best Customer Service Into Europe” title for the second consecutive year at the ...

In our fast-paced, technology-driven world, for many, being placed on hold is a familiar experience, but have you ever stopped to consider just how much hold music can impact the customer journey?