Discover the top automotive trends for 2025, including autonomous vehicles, electrification, connected cars, and ...

Wholesale distribution trends 2025 include using AI for operational efficiency, improving B2B e-commerce, and new sales ...

Our favorite reads 2024 includes provocative posts about AI, mind-blowing perspective on quantum computing, and industry-focused articles.

With so much change over the past few years within consumer goods—shifting consumer habits, consolidation in the retail grocery space, the rise of private label goods, and spiking commodity prices—the ...

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

Surreal photo composite of a woman dancing on her tiptoe, balancing upon a bridge with a digital sky in the background, representing 2025 customer service trends.

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

Josh Maday is an experienced writer, editor, reviewer, and a customer-focused technical communicator working with clients from academia to industry. Josh is adept at working collaboratively with ...

Banks are in need of a refresh. The market is extremely competitive, and digital-first neobanks keep popping up, offering new services and higher rates that entice even long-term, loyal bank customers ...

Jenn’s an experienced writer, editor, and strategist, and is the Editor in Chief of The Future of Commerce + Customer Engagement, an industry award-winning site. She’s a contributor to some of the ...

Chris leads the customer data solutions practice at SAP Customer Experience.