The executive vice president for customer operations at Spectrum sent a letter to customers Friday admitting the company "dropped the ball" and said the company understands the frustrations ...

Customer value innovation seeks to improve the customer experience by coming up with a new solution to a customer problem or a new ending to an old and tired customer story. The spectrum of customer ...

A former Spectrum customer was convinced to drop a $ 20-a-month legacy plan for Verizon’s 5G Home internet with the promise it would cost just $20 for two years by a door-to-door salesperson.

Spectrum customers may have noticed a higher number on their bills this month. In a post on Reddit, a user who says they’re a Spectrum employee detailed rate increases that will take effect in July.

Over at the American Customer Satisfaction Index, Spectrum jumped 6% in 2024 to score 68 points. That puts it right at the average for nonfiber ISPs, which might initially seem like no big deal ...

J.D. Power also ranks internet providers for customer satisfaction. Its 2024 report is divided across four regions -- Xfinity outscored Spectrum in all of them and beat the overall category average.

Herrell's Ice Cream was the recipient of this year's Spectrum Award, awarded for excellent customer service and value to the ...

WE SPOKE TO SPECTRUM AND RECEIVED A STATEMENT THAT READS IN PART, QUOTE CREDITS ARE BEING APPLIED AND IF CUSTOMERS HAVE QUESTIONS ABOUT THEIR CREDITS, THEY SHOULD CONTACT US AND OUR CUSTOMER ...

He said credits are still being applied and if customers have questions about their credits, they should contact Spectrum customer service directly. Click on the links below for our ongoing ...

This is how it works: If you’re a Spectrum TV Select customer, you can activate your free Disney Plus Basic subscription by creating an account on the Start Streaming Disney Plus On Us homepage.