The state of today's consumer? Upset by negative experiences — but staying silent about them too. The post Declining customer ...

He ultimately served as Microsoft’s head of business AI and product incubations. As a Seattle-based executive for Qualtrics, ...

Today's fickle consumers are sensitive to privacy concerns and less inclined to offer feedback than they previously were, setting up a tightrope walk for companies in 2025 as they seek to meet ...

Industries that lag behind in leveraging technology to boost CX take the risk of not only frustrating the consumers they ...

Prime Security emerged today from stealth with an AI-powered solution that lets security teams build guardrails into the ...

Powered by Qualtrics XM ® for Customer Experience suite and Qualtrics AI, the new Lumen real-time customer insights platform combines feedback from more than two dozen sources, including ...

At the core of top-tier customer experience management lies an understanding of consumer expectations and matching these to ...

Experience management (XM) category creator Qualtrics will redesign enterprise technology platform and telecommunication ...

Australian employees have ranked their employment experience among the world’s worst, according to new data released today.

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...