Futurist Jamais Cascio calls these Brittle, Anxious, Nonlinear, and Incomprehensible (B.A.N.I.) times to emphasize how people ...

Ensuring that staff remain comfortable in their workplace and confident in management is critical, and if achieved successfully, can not only maintain employee satisfaction but also actively elevate ...

Focusing on customers is critical to any business and, oftentimes, a manager’s compensation is based on improving customer satisfaction ... for collecting or interpreting customer or employee survey ...

Most employees are on the lookout for or actively seeking a new position as an increasing number of workers feel detached from their jobs, according to a new survey. The Gallup poll, released ...