retention and market share. To take just one common e-commerce category as an example, new beauty brands have emerged every year in a sector with a 3.3 per cent market growth rate. With that growth ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. How can that be? Most organizations recognize the importance – and ...

In today competitive business landscape customer loyalty has become more important than ever To build a long-lasting relationship with your customers you need a strategy that goes beyond just offering ...

Loyalty rewards programs can significantly increase customer engagement and retention. However, to make a loyalty program successful, you must promote it aggressively and get your users to adopt it ...

loyalty programs can be powerful marketing tools designed to enhance customer retention and boost engagement and loyalty. The design and execution of these programs should focus on providing ...

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%),… Get free access to tactical tips, invaluable insights ...

Retaining existing customers is essential for small and mid-sized businesses where resources are often limited and every loyal customer ... Loyalty programs remain a powerful retention tool ...

The top areas consumers are experiencing CX skimpflation are quality of service (60%), wait times (58%), and expertise and helpfulness (54%). To discover more findings, download the full report - ...

Press Release Antavo, the AI-powered Loyalty Platform, announces today the launch of its Global Customer Loyalty Report 2025, ...

Brand loyalty is measured through consumer retention and customer satisfaction surveys. Brand-loyal customers believe a certain brand represents higher quality and better service than competitors.