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In today competitive business landscape customer loyalty has become more important than ever To build a long-lasting relationship with your customers you need a strategy that goes beyond just offering ...

Here are five keys to customer retention that can help you increase revenue ... and of course, changes in goals. Changing management and implementing a strong support process is a good way to make ...

Rentokil Initial's acquisition of Terminix strengthens its market leadership in pest control, driving growth and efficiencies ...

In 2025, FIs must position themselves for success amidst rising consumer debt, evolving digital banking platforms, and in ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. How can that be? Most organizations recognize the importance – and ...

Customer churn is a top concern for any business—but especially B2B firms. If you aren't able to get on top of customer retention, your bottom line can be completely devastated. The best way to reduce ...

Well, you’ve found it. Effective customer retention strategies will be difficult to execute without a captivating pull. The difference here is you want your content to keep clients interested in ...